Booking, Cancellation & New Client Information

Welcome! We’re so excited to meet you and help you feel your best. To confirm your first appointment, please be aware of the following:

💳 New Client Deposit

All new clients are required to pay a small deposit at the time of booking. This deposit secures your appointment and is applied to your service total at checkout.

• A link to pay your deposit will be included in your confirmation email.

• Your appointment is not fully confirmed until the deposit is received.

• Deposits are non-refundable if the appointment is cancelled less than 24 hours in advance or in the case of a no-show.
  
  

📩 What You'll Receive Upon Booking

Once your appointment is scheduled, you’ll receive a confirmation email and text message that includes:

• ✅ The date, time, and provider of your appointment

• 📍 The location of Akcent Day Spa

• 🔗 A link to pay your deposit

• 📝 A link to complete your New Client Intake Form

• 🔄 Options to confirm or manage your appointment

• 📅 A button to add the appointment to your calendar

Please check your email and follow all prompts to ensure your appointment is confirmed.

If you need to cancel your appointment, please do so at least 24 hours in advance.

• Cancellations made with less than 24 hours’ notice will incur a 50% cancellation fee, charged to the card on file.

Missed appointments with no notice will be charged 50% of the scheduled service to the card on file. Repeated no-shows may result in limited booking access.

If you need to make changes, we’re here to help:

• Phone: 540-315-3787

• Email: [email protected]

We appreciate your understanding as these policies allow us to serve all clients with care and consistency.

Your time is important to us—and so is ours. Thank you for choosing Akcent Day Spa. We can’t wait to welcome you whether it's your first time with us or welcoming you back!